Question 1

What happens when my free trial ends?

Accepted Answer

Every paid plan starts with a 14-day trial and we don't ask for a card to begin it. If you haven't added a payment method by the end of day 14, the subscription cancels itself and your account drops to Free — nothing is charged and no invoice appears later. Your handle, event types, availability, and existing bookings all keep working; only the paid entitlements stop. Add a card any time during the trial to continue without interruption. The trial is available once per customer, so cancelling and re-subscribing doesn't restart it.

Question 2

How does per-seat billing work when hosts join or leave?

Accepted Answer

A seat is a distinct host across your active team booking links — you always count as at least one, and your own solo booking links never add seats. When a teammate is added or accepts an invite, your subscription quantity updates right away and Stripe prorates the difference for the rest of the period; removing a host works the same way in reverse. A nightly reconciliation job re-checks every active subscription against the real host count, so a failed update can't quietly over- or under-bill you.

Question 3

Can I switch between monthly and annual, or between plans?

Accepted Answer

Yes, yourself, from the billing portal — no email, no sales call. Plan and interval changes are prorated: you're credited for the unused part of what you're on and charged the difference for what you're moving to. Annual billing is the lower per-seat rate shown above (up to 17% less than monthly), and it renews at the same published price you signed up at. There are no renewal escalators in our terms, ever. And if a published price ever does rise, everyone already subscribed keeps the price they signed up at for at least twelve months and hears it from us first — that's Covenant §2, and it holds whether you're billed monthly or annually.

Question 4

How do I cancel?

Accepted Answer

From the billing portal, in two clicks, whenever you like. Cancellation takes effect at the end of the period you've already paid for, so you keep the paid features until then and there's no cancellation fee or exit interview. After that the account reverts to Free — it isn't deleted, and neither is anything in it.

Question 5

What happens to my bookings if I downgrade to Free?

Accepted Answer

Bookings you already have are safe: existing meetings, their calendar invites, and the cancel/reschedule links your invitees hold are untouched by a plan change, and your booking page keeps taking bookings. What changes is what your links can do from that point on. Free includes one shared team booking link with up to 3 hosts, so a bigger host pool is trimmed back to that number and a round-robin link stops rotating and books you instead — nothing is deleted, and resubscribing restores the full pool exactly as you left it. The small "Powered by Neos Meet" line also returns to your booking pages.

Question 6

What if a payment fails?

Accepted Answer

A declined card on renewal doesn't lock you out on the spot. Stripe retries the payment on its schedule and you keep your paid features for up to 14 days from the failure while that plays out. If it still hasn't gone through by then, the account resolves to Free until a payment succeeds — at which point everything switches back on automatically.

Question 7

Do I need a credit card to use the free plan?

Accepted Answer

No. The Free plan requires no card at any point and doesn't expire. It includes unlimited event types, unlimited 1-on-1 bookings, all your Google Calendars conflict-checked, email confirmations and reminders, and one shared team booking link for up to 3 hosts.

Question 8

Why is it this much cheaper? What's the catch?

Accepted Answer

There's no catch — the price is low because the company is small on purpose. We don't staff a floor of sales engineers, and we don't run a retention department whose job is to talk you out of leaving, so there's no such payroll baked into your bill. We build on commodity cloud infrastructure rather than a data centre we'd have to keep full. A scheduler doesn't need an army to keep it running well; it needs a few people to keep the grounds and answer the door, and that — plus the servers — is where your subscription goes. We write out roughly how it splits on our about page. Staying small is also why the free plan is genuinely useful and the prices don't escalate: there's no growth target pulling us to extract a little more each year.

Question 9

Does a higher plan get faster support?

Accepted Answer

No. Every plan — Free included — reaches the same people through the same door, and there is no tier of customer whose questions wait at the back of the line. What Scale adds is not a faster queue but a written promise: a one-business-day support response, in writing, published in our terms so you can hold us to it. Everyone else reaches exactly those same people; the commitment is simply put in writing at the top plan.

Question 10

Is tax included in these prices?

Accepted Answer

The prices shown are exclusive of tax — plus applicable tax, calculated at checkout from your billing address. Any sales tax or VAT is shown before you confirm, so the total you approve is the total you're charged. Everything is billed in USD.

One axis. Honest numbers. Obvious math.

On every plan, including Free.

What the paid tiers add.

Pro

Team

Scale

Billing questions, answered plainly.